A Day In the Life: What Does a Luxury Concierge Service Actually DO?

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Blue Sky Luxury Travels is based in the Caribbean and creating vacation experiences for clients in stunning destinations all over the world. We make a point of visiting each property that we represent, and we love to share our discoveries so we post photos every day of beautiful destinations and luxury experiences. We know it may all look like fun and games, island-hopping in Fiji, Hawaii, the US Virgin Islands, and the British Virgin Islands, but we promise, we are actually hard at work! Since so many people have asked, we wanted to share what a day in the life is for Shanna Dickerson, the CEO of Blue Sky Luxury Travels. Shanna stays in different islands and towns all over the world, but wherever she is, she makes sure to keep to her schedule and make sure that all of her clients’ needs are cared for.

So here’s what a day in the life of Shanna really looks like:

6am    

Shanna rises early and meditates for twenty minutes to get her head straight for the day. Next, she heads straight for the coffee machine for a nice hot cup of coffee. She checks her phone for any urgent client messages and looks over her schedule for the day, always making a point of picking a beautiful spot with a view to start the day off right.

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6:30am      

Workout time! It’s so important to keep energy high and muscles strong, so Shanna gets her exercise done, either with a hike in the hills, a trip to the local gym, or her 25-minute at-home workout routine.

8:00am

Client messages. Clients and vendors communicate with Shanna through many different means: text messages, Facebook and Instagram direct messages, emails and phone calls. When a new client comes in, Shanna sends them a Concierge document outlining the services that Blue Sky Luxury Travels has available, and clients usually email her with their specific needs. Shanna keeps track of client requests for upcoming trips on a gigantic spreadsheet, so she refers to that and fills in details as she gets new requests. She makes notes of what needs to be done for the day and answers questions for clients who are coming to the islands.

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10:00am

Vendor phone calls. In the Virgin Islands, most car rental services, grocery delivery services, and BVI Yacht Charters operate primarily by phone. This is why it’s so essential to have a travel concierge service handle planning when you’re visiting St. John, St. Thomas, St. Lucia or the Bahamas- it’s hard to get in touch with someone who can set things up. It’s not like other trip planning where you can just go online and do it all yourself. Internet service can be spotty on the islands, so Shanna makes most of her arrangements with vendors over the phone. They’re all accustomed to hearing her cheerful voice and she makes sure they stay organized and keep to the arrangements she’s made for her clients coming to the islands. Shanna makes arrangements for Caribbean villa rentals, yacht rentals, catamarans, fishing trips, grocery delivery, snorkel gear rental, kayak and paddleboard tours, and dining reservations so her clients can relax and enjoy their Caribbean vacations.

12:00pm

Shanna takes a break for lunch, usually a big salad or veggie bowl, at a restaurant on the island. She makes sure to try all the different dining options on each Caribbean island where she stays, so she can offer the best recommendations.

1:00pm

Back to work on emails and phone calls, making arrangements with clients and vendors.

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2:00pm

Client meetings. Shanna handles housing for hundreds of hurricane recovery workers through her Blue Sky Global Logistics division. She often meets with top-level officials to understand their needs and find the appropriate solutions. Some days, she’ll take a boat to another island to meet with visiting corporate clients to plan their upcoming corporate events on the islands. Other times, she’ll offer a quick island tour to visiting friends, to show off her favorite spots for paddleboarding and beach time. Face to face is always best, so Shanna makes the time to meet in person with her clients.
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6:00pm

Dinner time. Sometimes it’s a dinner meeting with clients, or a meetup with friends staying in a Caribbean villa nearby, or even a quick sandwich at home when the work schedule is intense.

8:00pm

Shanna checks her messages one more time to make sure everything is handled, then the phone goes OFF for a little meditation and quiet time before bed.

9:00pm

Bedtime! Early to bed, and early to rise, keeps Shanna energized, cheerful and ready for anything!

We hope this window into Shanna’s world has helped you understand a little more of what Blue Sky Luxury Travels really does. We take care of every trip planning detail for you from start to finish. Our goal is to make your vacation relaxing, fun and incredibly memorable. If you’d like to put our concierge team to work for your next vacation, please email us at info@blueskyconcierge.com.

 

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